Refund Policy

Last updated: January 2025

1. Overview

This Refund Policy outlines the terms and conditions regarding refunds for subscriptions to pentestdraft ("the Service"). Please read this policy carefully before making a purchase.

2. 14-Day Refund Window

You have the right to request a full refund within 14 days of your initial purchase date. To be eligible for a refund under this 14-day window, you must contact us at hello@pentestdraft.com within 14 calendar days of completing your purchase.

Refund requests made within this 14-day period will be processed promptly. After the 14-day period has expired, the standard refund policy as outlined below will apply.

Please note: For digital content which is immediately made available, by downloading or otherwise acquiring the Product, you consent to immediate performance of this Agreement and acknowledge that you will lose your right of withdrawal from this Agreement once the download or applicable transmission of the digital content has begun, unless technical problems prevent or unreasonably delay delivery.

3. Payment and Refunds

pentestdraft will charge your chosen payment method for any paid Transactions, including any applicable taxes according to the tax jurisdiction in which the Transaction takes place.

You agree to receipt of all invoices and receipts in an electronic format, which includes email. Product prices may change at any time.

4. Pre-Orders

If you pre-order the Product, you'll be charged upfront, during which time you can request a refund for whatever reason until the content is delivered, after which the standard refund policy applies.

5. Technical Problems

If technical problems prevent or unreasonably delay delivery of the Product, your exclusive and sole remedy is either replacement of the Product or refund of the price paid, as determined by pentestdraft.

When providing us with your information, you must ensure that it is up-to-date and accurate. pentestdraft will not be responsible for the event of non-receipt of the Product due to incorrect information being provided by you.

6. Subscriptions

The Service may allow you to purchase access to Product on a subscription basis ("Paid Subscriptions"). Paid Subscriptions automatically renew until cancelled.

There are no refunds on unused subscription periods. When you cancel your subscription, you will continue to have access to all paid features until the end of the billing period for which you have already paid.

If you wish to cancel your subscription, please contact us at hello@pentestdraft.com at least 48 hours before the end of the current billing period. Your cancellation will take effect at the next payment date.

7. Indirect Sales Tax Refunds

If you've been charged sales tax on your purchase and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount if permitted by the laws applicable in such country. Sales taxes include VAT, GST, Consumption Tax and others as applicable from time to time.

You must contact pentestdraft within 60 days after completing the purchase to be eligible for a sales tax refund. This refund will only be processed upon the provision of a valid sales tax code for your country.

All refund requests received after 60 days from the date of the Transaction will not be processed.

8. Contact Us

For refund requests, billing inquiries, or questions about this policy, please contact us at:

Email: hello@pentestdraft.com

Please include your account email address, subscription details, and reason for the refund request in your communication.